Shipping Policy

Prices

  1. All prices are F.O.B. North Canton, Ohio or point of origin.
  2. All prices are in US DOLLARS.
  3. All prices listed or quoted are subject to change without notice. We will be happy to verify all prices and provide written quotations for those items not listed.
  4. Terms are NET 30 DAYS on USA approved accounts after three(3) $5000 orders within the USA.
  5. DOMESTIC payment methods accepted: Visa/Mastercard; Company Check; Money Order; WESTERN UNION
  6. INTERNATIONAL payment methods accepted: WESTERN UNION WIRE TRANSFER; Cashiers Check; Money Order; Wire transfer of funds to our bank account. All funds must clear PRIOR TO SHIPMENT and be in US FUNDS.
  7. Consignee responsible to pay all VAT, import duties and taxes on International orders.
  8. PRICE STRUCTURE:
    Tier 1: 10% Professional Discount (Instructors, Scientist)
    Tier 2: $5000 in sales and approved as DEALER ~ 20%
  9. DEALERS required to have stock on hand

Shipping Charges

  1. Most items are shipped via UPS. Shipping charges for ground shipping within the continental U.S. are based upon package weight. If the order contains multiple shipments, we will add the exact amount of shipping charges to your invoice or credit card.

Delivery

  1. All orders are shipped via UPS Ground unless otherwise specified. Order shipped 4-6 weeks after receipt of order.
  2. NEXT DAY and SECOND DAY AIR shipping is available upon request and incurs additional costs.
  3. Merchandise is packaged to insure that product is not damaged during shipping. It is possible, however, that an item may become damaged during shipment. If this occurs, immediately contact the shipping service (UPS) prior to contacting our office.
  4. Partial shipments are made when some items are back ordered (out of stock). We ask that the invoice for these shipments be paid within out 30-day terms
  5. INTERNATIONAL orders will be shipped via UPS WORLDWIDE EXPEDITED AIR SERVICE (if available) or UPS WORLDWIDE EXPRESS AIR SERVICE.
  6. Orders shipped four to six weeks after receipt of order. All funds must clear prior to shipment.

Returns

  1. Authorized returns in ORIGINAL CONDITION are subject to a 25% restocking fee. Returns will be accepted up to 15 days after shipment of order.
  2. Merchandise returned for credit MUST be mailed with a RETURN AUTHORIZATION NUMBER marked clearly on the outside  of the box. You will be assigned a number when you call us for information regarding your return. Returns must be shipped UPS PREPAID. NO C.O.D. returns will be accepted. Call 330-896-3644 for Return Authorization Number.

Credit

  1. Institutions, municipalities and Government purchasers will be extended credit upon receipt of a written purchase order. Terms are NET 30 DAYS F.O.B. North Canton, OH. The exact shipping cost will be added to your invoice unless F.O.B. destination is specified in the purchase order.
  2. We reserve the right to withhold credit at our discretion.

Special Orders

  1. Orders for custom merchandise or special orders cannot be cancelled once processed, and are not returnable or refundable.

Changes to the above

All prices, credit policies, return policies etc. are subject to change without prior written or verbal notice